Welcome to ihnexus.com (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us.
When you visit our website https://ihnexus.com/ (the “Website”) and use our services, including our data platform, APIs, and market intelligence solutions (the “Services”), you trust us with your personal information. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our Services, participate in activities on the Website, or otherwise contact us.
Personal Information Provided by You: We collect names; phone numbers; email addresses; job titles; company names; and other similar data when you fill out contact forms, request a demo, or create an account for our APIs or Partner Portal.
Automated Information (Usage & Device Data): We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, location, information about how and when you use our Website, and other technical information.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. This includes Necessary, Functional, Analytical, Performance, and Advertisement cookies, as managed by our Cookie Consent manager.
2. How We Use Your Information
We use personal information collected via our Website for a variety of business purposes described below:
To Provide and Manage Our Services: To facilitate account creation, login processes, and API access for Charge Point Operators (CPOs), Automotive OEMs, Maps/Apps providers, and other customers.
To Communicate with You: To send administrative information to you, respond to your inquiries, provide customer support, and fulfill your requests for demos.
To Send Marketing and Promotional Communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out at any time.
For Analytics and Website Improvement: To analyze website usage, track the effectiveness of our ad campaigns, and improve the user experience of our platform.
For Legal and Security Purposes: To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
3. Legal Basis for Processing (For EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using your personal information depends on the personal information concerned and the specific context in which we collect it:
Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose (e.g., non-essential cookies, marketing emails).
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4. Will Your Information Be Shared with Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with:
Service Providers & Vendors: Third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., data hosting, email delivery, customer service, analytics).
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company (including parent companies such as Dow Jones Energy, if applicable).
5. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. Your Privacy Rights
Depending on your geographic location, you may have specific rights regarding your personal information:
GDPR (Europe) / UK-GDPR: You have the right to request access to and obtain a copy of your personal information, to request rectification or erasure, to restrict the processing of your personal information, and, if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.
CCPA/CPRA (California): If you are a California resident, you have the right to request what personal information we collect, use, and disclose. You also have the right to request the deletion of your personal information and the right to opt-out of the “sale” or “sharing” of your personal information.
To exercise these rights, please contact us using the contact details provided below.
8. International Data Transfers
Our servers may be located in multiple jurisdictions. If you are accessing our Website from outside the region where our servers are located, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information. We will take all necessary measures to ensure that your personal information remains protected in accordance with this privacy policy and applicable laws (such as using Standard Contractual Clauses for transfers out of the EEA/UK).
9. Updates to This Policy
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
10. Contact Us
If you have questions or comments about this notice, you may email us at: Email: info@ihnexus.com